Director of Residences & Operations

• Location: Florida, USA (Palm Beach County / Boca Raton), with travel between Florida, New York, Massachusetts and occasionally Europe

• Salary: Competitive, commensurate with experience, plus full benefits package

• Contract: Full-time, permanent, live-out

• Start Date: As soon as possible

Job Overview

An exceptional senior appointment within the private household and multi-residence estate of a prominent UHNW family, encompassing multiple luxury residences, working farms and a significant portfolio of lifestyle assets across South Florida, New York, Massachusetts and Europe.

The family are seeking an exceptional Director of Residences & Operations to assume full executive leadership of their private household infrastructure, estate management and residential operations. The scope is genuinely broad, spanning day-to-day property operations, estate operations, multi-site household staff management, private aviation, high-value asset oversight, capital project delivery and coordination of the family’s annual engagement at the Wellington Equestrian Festival. This is a senior private household operations and estate management leadership role, accountable for the seamless running of an entire private world.

The incoming Director will serve as the primary liaison between the principals and their extended support ecosystem, including household teams, the family office, legal and financial advisers, architects, vendors and contractors. They will operate at all times with the discretion, composure and instinct that principals at this level demand. The family expect someone who anticipates rather than reacts, who holds both the strategic picture and the operational detail, and who understands that in a household of this calibre, excellence is the baseline.

Must-have Requirements

• Significant, demonstrable experience managing multiple luxury private residences, estates or private household operations at a senior level

• Proven track record leading large, multi-disciplinary household, estate or operational teams across multiple locations

• Strong financial acumen, including budget ownership, invoice approval, spend tracking, variance analysis and close family office partnership

• Experience acting as Owner’s Representative on construction, renovation, estate development or capital improvement projects

• Exceptional organisational ability and meticulous attention to detail across concurrent, complex workstreams

• Highest level of discretion, professionalism and emotional intelligence

• Ability and willingness to travel frequently and operate across locations and time zones

• Florida-based, ideally within Palm Beach County or the Boca Raton area, or immediately able to relocate. This is a non-negotiable requirement

Nice to Have

• Background in UHNW private households, family offices, luxury yachting, estate management or high-end hospitality

• Experience with equestrian, agricultural, farm or sporting estate operations

• Familiarity with private aviation, including scheduling, provisioning and crew liaison

• Spanish language proficiency

• Experience managing key sporting, equestrian or other high-profile annual events

Key Responsibilities

Property, Estate & Operations

• Oversee daily operations across all residences and seasonal properties, ensuring full readiness for occupancy at all times

• Manage seasonal openings, closings, estate transitions and property handovers with precision

• Develop, implement and maintain SOPs, estate procedures and operating standards across all locations

• Manage off-season projects, property upgrades, maintenance schedules and readiness programmes ahead of family arrival

Team Leadership & Household Staff Management

• Lead, develop and manage all household and farm staff across multiple properties

• Oversee hiring, onboarding, scheduling, performance management and staff culture

• Act as a trusted adviser to on-site team leads, providing guidance, accountability and operational direction

• Collaborate with HR and security on staffing protocols, compensation and employee relations

Financial Management & Family Office Partnership

• Own all financial operations, including budgeting, invoice approvals, spend tracking and variance analysis

• Partner with the family office on monthly and quarterly reviews and annual budget planning

• Monitor and control credit card and discretionary spend across all operations

Vendor & Contract Management

• Source, negotiate and manage vendors, contractors and service providers across all assets

• Own all vendor relationships, ensuring quality, accountability and proper payment structures

• Coordinate legal and contract workflows, ensuring appropriate review prior to principal approval

Travel, Lifestyle & Private Aviation Coordination

• Lead all travel logistics, including private aviation, charters, itineraries and on-the-ground execution

• Ensure all remote residences are fully staffed, provisioned and aligned with family standards during travel

• Lead planning and execution of all private events, including full staffing and logistical coordination

Aviation Oversight

• Oversee the private aviation team and ensure adherence to aircraft maintenance schedules and operational standards

• Manage scheduling, provisioning and crew liaison to ensure aircraft readiness at all times

Capital Projects & Asset Management

• Act as Owner’s Representative on all large-scale construction, renovation and design projects

• Serve as the central liaison between architects, general contractors, landscape designers and key vendors

• Drive project momentum, oversee contract execution and compliance, and provide strategic reporting to the principals

• Oversee insurance coverage, asset inventories and claims management for high-value items across all properties

High-Value Purchases & Special Projects

• Oversee and coordinate high-value purchases on behalf of the principals, including real estate, vehicles, horses and jewellery, interfacing with vendors, legal and finance to manage contracts, due diligence and seamless payment execution

• Manage the family’s annual Wellington Equestrian Festival engagement, including contract renewals, sponsorships, table reservations, entries, tickets and all associated obligations

Additional Information

• Full-time, permanent, live-out position based in Florida, with regular travel to New York and Massachusetts

• Flexibility required, including evenings, weekends and extended travel periods

• Competitive compensation package commensurate with experience, plus full benefits package. Details available on application

Please note: Due to the high volume of applications we receive, we regret that we are only able to contact candidates who are successfully shortlisted. If you have not heard from us within 14 days of submitting your application, please assume that you have not been successful on this occasion.