Operations Manager job

EXPERIENCED OPERATIONS MANAGER REQUIRED FOR VVIP INTERNATIONAL ESTATE

• Istanbul, Turkey
• $4,000 net pcm
• Permanent Contract | Full Time
• Live-Out
• Turkish Citizenship Required
• Fluent Turkish and English Speaker is a must
• Due to cultural reasons, Male candidates only

The Chace People team is recruiting for an exciting new project, looking for an experienced Households/Operations Manager to support an international VVIP family at their large waterside Estate in Istanbul, Turkey. This is a fantastic opportunity, to support a Principal who is in residence roughly 10-20% of the year, and who requires a seasoned House Manager to ensure the smooth running of the properties in their absence, as well as to support them and their travelling team, daily when they’re in residence.

This exciting new role would suit someone from a Household, Operations, Facilities or General Manager background, in a similar environment supporting an international VVIP family or within a 5* luxury hotel/resort setting. Candidates who are already based in Istanbul are desirable, however for the right individual who is willing to relocate to Istanbul, our client is open to out of country applications. Accommodation is not provided and so this will need to be taken into consideration.

You will be responsible for overseeing the overall operations of the properties, reporting to the Estate Manager; including managing housekeepers, overseeing the security of the property, managing purchases for the property, monitoring property daily and reporting and maintenance requirements, as well as managing all administration and reports for the households. You will work to ensure the households run smoothly at all times and are always ready for the family to visit, occasionally at short notice. When the family are in residence, you will work alongside their team of travelling household staff and will be on hand to support them in their day-to-day activities. You will be required to be able to liaise at all levels, be very hands-on and have excellent attention to detail. Your usual working hours when the family are not in residence will be 45 hours per week, however when the family are in residence you will be expected to be on-hand to offer 24/7 support as required.

Your duties shall include (but not be limited to):

• Daily monitoring of the property(ies) to ensure everything is working and there are no issues, reporting any issues to the maintenance team
• Creating and managing inventories
• Administration and budget control, producing monthly budgets and account reporting
• Overseeing payment process and recording of utility bills, liaising with utility providers, minor bill paying and petty cash preparation as required
• Coordinate maintenance and repairs of all equipment including telephones, mobile phones, TV/cable, air conditioning systems, power supply systems, water supply systems, heating systems, security systems, plumbing and sewage systems, and equipment and other systems in the house
• Monitor and review property management system daily, carry out weekly technical surveys, analyse and action faults ensuring the correct response and put into place procedures to deal with faults
• Responsible for initiating and managing the overall maintenance strategy for the property. Develop a maintenance plan for the property taking into consideration seasons, keep a house maintenance journal and record all property maintenance works with approved contractors
• Purchasing materials for the household
• Assist with interviewing and hiring additional staff with the Estate Manager
• Being responsible for the overall security of the property including but not limited to H&S and Fire Risk
• Keep accurate records of all household(s) activities e.g., maintenance, purchasing, and send records to the Estate Manager
• Assisting the office with any duties in relation to the property or the family
• Assisting the travelling team when the family are in residence to ensure all of the family’s needs are met
• Ad hoc duties as required

Essential criteria:

• Turkish citizenship
• At least 5 years’ House Manager, Operations Manager, Facilities Manager or General Manager experience in a similar role supporting an international, VVIP family or within a 5* luxury hotel environment
• Engineering and/or Technical backgrounds are preferred
• Fluent in Turkish and English – both spoken and written
• Luxury hospitality mindset
• Personable and highly likeable character
• Highly motivated, enthusiastic, organized and well presented
• A proactive self-starter
• A good all-rounder with common sense and an eye for detail
• Efficient worker who is resourceful and hands-on

If this sounds of interest, and you meet the essential criteria, please apply within or get in touch with our team directly to discuss further, we’d love to hear from you!