Front of House

The Front of House team is the welcoming face of the property, setting the tone for the guest’s entire stay. As the first point of contact, they are responsible for creating a positive and lasting first impression.

Their duties include managing check-ins and check-outs, assisting with reservations, and responding to guest inquiries with warmth and professionalism.

Front of House staff ensure that every interaction is seamless and leaves guests feeling valued and cared for. They are adept at multitasking and maintaining composure during high-pressure situations, ensuring that the guest journey is smooth and enjoyable from start to finish. By providing a warm welcome, addressing needs promptly, and offering personalized recommendations, they contribute to the overall ambiance and reputation of the establishment.