Administration Executive for Luxury Lifestyle & Wellness Retreat

EXECUTIVE ASSISTANT FOR LUXURY LIFESTYLE AND WELLNESS RETREAT

Job Overview:

The Chace People Team is looking for a capable and driven Executive Assistant to aid the Senior Leadership Team (SLT) with a focus on supporting the General Manager, for a new luxury wellness retreat in the beautiful countryside of the South of England. This role focuses on administration, central resources, marketing & retail, events, activities and experiences, ensuring the smooth operation and the upholding of the high standards of the retreat’s services.

Key Responsibilities:

Finance & Governance:

• Comply with Financial Procedures across the operation in terms of procurement, administration, stock handling, use of resources, personnel utilisation, and other aspects for a benchmark operation.
• Administrate the maintenance of all active Licenses organising consistent renewal in a timely manner.
• Support the SLT with strategy and project management initiatives required to maintain or introduce aspects for the continual enhancement of The Retreat’s objectives and goals.

Central Administration:

• Liaise with the General Manager and People & Culture/HR to oversee recruitment, inductions, records for payroll process, training, implementation of staff incentive and satisfaction schemes, appraisals/KPI formulation, and optimisation of Bamboo.
• Directly support the General manager in administrative and coordination activities.
• Support Sales and Marketing demands in collation and submission of copy, imagery, figures / data, and all collateral as required to drive activities.
• Organise Uniforms and PPE as per approved requirements.
• Coordinate through the SLT the training requirements as per scheduled programme.
• Organise all Central Services and Office Management for operation.
• Support the Senior Leadership Team in the high standard meet & greet of Guests, Partners and Third Parties.
• Produce minutes of meetings and distribute as required in a timely manner for the effective and productive action and archiving of content.

Miscellaneous & Other Requirements:

• Support the Senior Leadership Team in monitoring quality control for continued proactive development of all operations, and act as gatekeeper of fundamentals requested.
• Accept responsibility as a Competent Person in the implementation of the company’s Health & Safety Policy.
• Undertake other reasonable duties as requested by management.
• Weekend and evening work on occasion to support the operation.
• Potential infrequent business travel.
• Demonstrate focus, proactivity and enthusiasm consistently.
• Work on own initiative or as part of a team.
• Demonstrate respect and ability to maintain good working relationships.
• Present yourself to reflect the Retreat ethos and standards in terms of appearance, character, interactions with Guests, Team members, Partners of the Retreat and Third Parties.

Requirements:

• Proven experience in a similar administrative role.
• Excellent organisational and multitasking skills.
• Flexibility, adaptability and willingness to learn.
• Driven to contribute towards a shared goal.
• Strong communication skills in both written and verbal forms.
• Ability to manage schedules and prioritise tasks efficiently.
• Proficiency in Microsoft Office Suite and CRM systems.
• Discretion, diplomacy, and attention to detail.
• Ability to work independently and as part of a team.

Additional Information:

This role requires a high level of discretion and the ability to work collaboratively within a dynamic team environment. The ideal candidate will have experience in hospitality administration or similar, having undertaken a versatile catalogue of responsibilities that make them proficient in the role specifications shown above.

Confidential Application Process:

Please submit your application through our secure ChacePortal. We respect your privacy; all applications and inquiries will be treated with the highest level of confidentiality.