RESIDENCES LEAD FOR A LUXURY ASSET AND PROPERTY MANAGEMENT COMPANY
- London, UK
- £60,000 - £75,000 gross p.a. (DOE)
- Permanent Contract
- Full time
Chace People are working on behalf of our client, a luxury asset and project management company for UHNWI’s around the world, to find them an amazing Residences Lead for their London-based office.
The successful candidate will be responsible for ensuring that an industry-leading standard of household service is consistently provided at all residential properties globally.
Responsibilities will include:
- Developing, gaining approval for, implementing and maintaining the company’s resourcing model for household staff at private residences (including both permanent and temporary staff), ensuring that an exceptional standard of household service is provided in the most efficient way possible
- Being responsible for ensuring that the company’s resourcing model enables a high level of service consistency across all residences whilst being flexible enough to meet the needs of each client
- Leading the recruitment of all approved household staff roles, working with colleagues across Operations to ensure that only the highest calibre of candidates are identified and recruited
- Developing and maintaining relationships with recruiters and suppliers to ensure that the company and its clients always receive a priority service
- Ensuring that all contractual arrangements with recruiters and suppliers include terms that provide value to the company and its clients, including recruiters’ fees and any ongoing charges
- Developing, gaining approval for and implementing policies, processes and procedures that ensure the company consistently and flawlessly executes an exceptional standard of household services including (but not limited to) housekeeping, personal and food service
- Developing, implementing and maintaining a continuous programme of training for all household staff to ensure that they are fully aware of and trained in all areas relevant to the household service that they are providing including all relevant aspects relating to health and safety
- Being responsible for monitoring the performance of all household staff and providing performance metrics to Operations senior management
- Being responsible for immediately reporting any incidents to the Operations Director of any, complaints or concerns regarding the conduct or behaviour of any household staff members or any persons within the private residences
- Overseeing the procurement of household consumables to ensure that all supplies are efficiently procured and available when required
- Monitoring and managing supplier and employment agency performance, including performance reviews
- Remaining on call for the purpose of dealing with client requests as required to ensure timely and effective resolution
- Ensuring that all rooms within private residences are immaculately kept and well presented at all times
- Assisting in the continuous formal and informal education, training and professional development of team members and household staff to enable the company to deliver to the highest possible levels
- Taking responsibility for ensuring the accurate use and updating of the electronic filing of documents and emails as well as the accurate hard filing of documents related to household service within the private residences
This is a wonderful opportunity to join an exciting, high profile company and if this sounds like the right role for you, then please do get in touch.
Only candidates with the relevant experience and excellent checkable references need to apply.
