CLIENT SERVICES MANAGER FOR A LUXURY ASSET AND PROPERTY MANAGEMENT COMPANY
- London, UK
- £35,000 - £60,000 gross p.a. (DOE)
- Permanent Contract | Full time
Chace People are working on behalf our client, a luxury asset and project management company for UHNWI’s, to find them a superstar Client Services Manager for their London office.
The Client Services Manager is responsible for ensuring that our clients have an exceptional experience when visiting their luxury properties around the world. The role offers a large degree of variety as it adapts to meet our clients’ needs on a daily basis, making no two days the same and offering an individual the chance to get involved with a wide breadth of projects and properties around the world. As our vast international portfolio continues to grow rapidly this provides an opportunity for travel and exposure to different residences, projects and cultures. This role has ample room for progression as both the team and the business continues to grow. We envisage the individual will drive this progression in line with their passion.
Responsibilities will include:
- Ensuring the delivery of an exceptional standard of client services, including those core services linked to the management of private residences
- Being responsible for providing tailored services to individual clients whilst ensuring consistency of services across the international portfolios of properties
- Facilitating all client visits to ensure that our clients have an exceptional experience of both our service and the location they are visiting, whilst minimising operational stress
- Taking a leading role in overseeing properties in France, developing relationships with local teams, suppliers and colleagues
- Being responsible for ensuring that any and all client requests are promptly addressed and resolved to the highest possible standard, whether related to the properties or not
- Seeking to identify and present ideas for service improvement which provide recognised value to our clients
- Supporting the development of operational service excellence, including by utilising and implementing technology, to ensure consistency in delivery, reduce cost and improve management information
- Managing the day-to-day activities of both permanent and temporary household staff to ensure flawless execution of our services
- Reviewing and negotiating annual service contracts and insurances to ensure efficient, effective and exceptional property operation
- Efficiently procure operational supplies and equipment at all international properties
- Ensuring operational transparency through regular property reporting that highlights opportunities, risks and issues relating to the effective operation of the property portfolio
- Working with Project Teams to ensure that completed projects seamlessly transition into well-operating properties
- Actively develop our supply chain, building relationships with suppliers, to ensure that the Company and its clients always receive a priority service
- Monitoring and managing supplier and employment agency performance
- Proactively developing and proposing ideas for activities and events that clients may wish to consider attending during their time in a location
- Being on call for the resolution of client requests as required to ensure timely and effective resolution
- Ensuring that all assets within the properties are properly recorded, monitored and maintained on behalf of our clients
- Ensuring effective and robust document management and record keeping, proposing ideas for improving the information we store and how we use it to add greater value to our clients
- Taking responsibility for ensuring the accurate use and regular updating of the electronic filing of documents and emails as well as the accurate hard filing of documents related to the operation of the properties.
Key Skills
- Great attention to detail
- Ability to work under pressure in a rapidly changing environment where innovation and adaptability is key
- Excellent verbal and written communication skills – the ability to understand complex issues and translate them into appropriate audience targeted language
- Highly discrete
- Excellent interpersonal skills and a high level of emotional intelligence, with the ability to adapt their communication style to different audiences
- Good stakeholder management skills, with the understanding of the importance of setting clear expectations and timely communication
- A continuous learning mindset
Requirement:
• Minimum 5 years of relevant experience
• Fluent in English and French
• Willingness to travel internationally on a semi-regular basis
This is a wonderful opportunity to join an exciting, high profile company and if this sounds like the right role for you, then please do get in touch.
Only candidates with the relevant experience and excellent checkable references need to apply.
